At Kientzy.com we want you
to have a satisfying shopping experience. For your convenience, the
following payment options are available: American Express, Visa,
Mastercard and Discover. As soon as you place your order using our
easy-to-navigate system, we immediately begin processing it. Because it
is immediate, canceling your order is not an option. Most orders are
processed and leave our facility in as little as two business days. If
for some reason you change your mind after placing an order, we welcome
you to take advantage of our 7-day return policy, detailed below.
Shipping We
use the most reputable shipping companies to deliver your purchase in a
timely manner. We deliver to street addresses the continental United
States, Hawaii, and Alaska using private carriers. We use United States
Postal Services (USPS) for APO/FPO and P.O. Box destinations.
Security/Insurance
Protection
When your order is shipped from our facility, you will
receive an email with the tracking information. All packages are fully
insured at no additional charge to you and require a signature upon
delivery.
Shipping Options
Please note that the shipping times
stated below are in addition to the processing time.
UPS Ground (under $500)
$9.95
UPS Ground (over $500)
FREE
USPS (under $500)
$14.95
USPS (over $500)
$4.95
Fedex Overnight (under $500)
$24.95
Fedex Overnight (over $500)
$14.95
In-Store Pickup
FREE
Deliveries to Alaska and Hawaii require additional time in
transit.
Questions
For product inquiries or help using the Kientzy.com
website, please call 561-272-4545.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are
not satisfied for any reason, you can return the product through the
mail for a refund or replacement within 7days of purchase.
Returns are easy.
Please make note of why the item is being returned. You can simply
write this on the form you include inside the package.
The item(s) must be returned in its original packaging and with all
accompanying manuals and accessories.
Package the item securely so as to avoid damage during shipping. If
you are returning an item of significant value, we recommend that you
insure it against loss or damage.
All manufacturers' warranties are in effect.
Send the package to:
Kientzy & Co. Fine Jewelers, 1053 E. Atlantic Ave., Delray Beach, FL 33483
